Refund policy

Last Updated: September 15, 2026

At c68it6-tq.myshopify.com (operated by G&H AUTOMOBILE PTY LTD), we take great pride in providing high-quality personal care tools, including our natural pumice stones, precision nano glass foot files, and professional stainless steel nail clippers. We want you to be fully satisfied with your purchase. However, because hygiene and personal safety are our highest priorities, specific health standards apply to all returns.

30-Day Return Guarantee

We offer a 30-day return window starting from the date your item is delivered. To be eligible for a return and full refund or replacement, your item must meet the following strict conditions:

  • Unused & Unopened Condition: Due to personal hygiene and health regulations, personal grooming tools (pumice stones, foot files, nail clippers) must remain completely unused, unwashed, and in their original pristine condition.

  • Original Packaging Intact: All products must be returned in their original box, hygienic protective sleeves, and packaging with all seals unbroken.

  • Proof of Purchase: A valid receipt or order number from c68it6-tq.myshopify.com is required.

Non-Returnable Items

For health and safety reasons mandated by Australian consumer standards, any foot care or nail care tool that has been opened, unsealed, or shows signs of skin contact or liquid exposure cannot be accepted for return or refund unless it arrived damaged or defective.

How to Initiate a Return

  1. Contact our customer service team at [email protected] with the subject line "Return Request - [Your Order Number]".

  2. Provide clear photos or a short video demonstrating that the item remains sealed in its original hygienic packaging, or highlighting any shipping damage.

  3. Once approved, our support team will issue a Return Merchandise Authorization (RMA) along with detailed mailing instructions.

  4. Ship your item back to our designated return facility:

Return Address:

G&H AUTOMOBILE PTY LTD

Attn: Returns Department

19 Lagonda Street, Annerley QLD 4103, Australia

Contact Representative: Sharna Carwardine

Contact Email: [email protected]

Return Shipping Costs

Unless the return is due to a product defect, transit damage, or our fulfillment error, customers are responsible for covering all return shipping charges. We strongly recommend using a trackable shipping service or purchasing postal insurance, as we cannot guarantee receipt of untracked return parcels.

Refunds & Inspection

Once your package is received and inspected at our Annerley facility, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your original payment method within 5–10 business days. Original shipping charges (such as the $5.99 fee for orders under $10.00 USD) are non-refundable.